diff --git a/apps/backend/internal/api/server.go b/apps/backend/internal/api/server.go
index c7bb66e..c532064 100644
--- a/apps/backend/internal/api/server.go
+++ b/apps/backend/internal/api/server.go
@@ -61,7 +61,7 @@ func NewServer(cfg config.Config, pools *db.Pools) (*Server, error) {
 	catalogService := catalog.NewService(repository, billingService, notificationService)
 	calendarService := calendar.NewService(repository)
 	activityService := activity.NewService(repository)
-	exportService := export.NewService(repository)
+	exportService := export.NewService(repository, bookingService)
 	authService := auth.NewService(repository, cfg.AuthJWTSecret)
 	adminService := admin.NewService(repository, cfg.AdminEmail, cfg.AdminKey)
 	smsService := sms.NewService(cfg, repository)
@@ -1354,6 +1354,38 @@ func NewServer(cfg config.Config, pools *db.Pools) (*Server, error) {
 		c.Data(http.StatusOK, "text/csv; charset=utf-8", buf.Bytes())
 	})
 
+	protected.GET("/export/staff-report.csv", func(c *gin.Context) {
+		days, _ := strconv.Atoi(c.DefaultQuery("days", "30"))
+		var buf bytes.Buffer
+		err := exportService.WriteStaffReportCSV(c.Request.Context(), auth.PrincipalFromContext(c), &buf, days)
+		if err != nil {
+			status := http.StatusInternalServerError
+			if errors.Is(err, export.ErrTenantMembership) {
+				status = http.StatusNotFound
+			}
+			c.JSON(status, gin.H{"error": err.Error()})
+			return
+		}
+		c.Header("Content-Disposition", `attachment; filename="bookra-staff-report.csv"`)
+		c.Data(http.StatusOK, "text/csv; charset=utf-8", buf.Bytes())
+	})
+
+	protected.GET("/export/service-report.csv", func(c *gin.Context) {
+		days, _ := strconv.Atoi(c.DefaultQuery("days", "30"))
+		var buf bytes.Buffer
+		err := exportService.WriteServiceReportCSV(c.Request.Context(), auth.PrincipalFromContext(c), &buf, days)
+		if err != nil {
+			status := http.StatusInternalServerError
+			if errors.Is(err, export.ErrTenantMembership) {
+				status = http.StatusNotFound
+			}
+			c.JSON(status, gin.H{"error": err.Error()})
+			return
+		}
+		c.Header("Content-Disposition", `attachment; filename="bookra-service-report.csv"`)
+		c.Data(http.StatusOK, "text/csv; charset=utf-8", buf.Bytes())
+	})
+
 	protected.GET("/billing/subscription", func(c *gin.Context) {
 		response, err := billingService.GetSubscription(c.Request.Context(), auth.PrincipalFromContext(c))
 		if err != nil {
diff --git a/apps/backend/internal/bookings/service.go b/apps/backend/internal/bookings/service.go
index 3ea9cae..268d22d 100644
--- a/apps/backend/internal/bookings/service.go
+++ b/apps/backend/internal/bookings/service.go
@@ -8,6 +8,7 @@ import (
 	"fmt"
 	"net/mail"
 	"sort"
+	"strconv"
 	"strings"
 	"time"
 
@@ -701,22 +702,83 @@ func (s *Service) StaffMetrics(ctx context.Context, principal domain.Principal,
 	if err != nil {
 		return domain.StaffMetricsResponse{}, err
 	}
+	rules, err := s.repo.ListAvailabilityRulesByTenant(ctx, membership.Tenant.ID)
+	if err != nil {
+		return domain.StaffMetricsResponse{}, err
+	}
+	loc, err := time.LoadLocation(membership.Tenant.Timezone)
+	if err != nil {
+		loc = time.UTC
+	}
+	capacity := staffCapacityMinutes(rules, from, to, loc)
+
 	metrics := make([]domain.StaffMetric, 0, len(staff))
 	for _, member := range staff {
 		rec := byStaff[member.ID]
+		capMinutes := capacity[member.ID]
+		utilization := 0
+		if capMinutes > 0 {
+			utilization = int(float64(rec.BookedMinutes) / float64(capMinutes) * 100)
+		}
 		metrics = append(metrics, domain.StaffMetric{
 			StaffID:            member.ID,
 			DisplayName:        member.DisplayName,
 			Bookings:           rec.BookingsCount,
 			Completed:          rec.CompletedCount,
 			Cancelled:          rec.CancellationsCount,
-			UtilizationPercent: rec.UtilizationPercent,
+			BookedMinutes:      rec.BookedMinutes,
+			CapacityMinutes:    capMinutes,
+			UtilizationPercent: utilization,
 			RevenueCents:       rec.RevenueCents,
 		})
 	}
 	return domain.StaffMetricsResponse{From: from, To: to, Staff: metrics}, nil
 }
 
+// staffCapacityMinutes sums each member's availability-rule minutes across the
+// window, evaluated on local calendar dates in the tenant timezone. Rules
+// without a staff assignment are tenant-wide and don't map to a member.
+func staffCapacityMinutes(rules []db.AvailabilityRuleRecord, from, to time.Time, loc *time.Location) map[string]int {
+	byStaff := map[string]int{}
+	for day := from.In(loc); day.Before(to.In(loc)); day = day.AddDate(0, 0, 1) {
+		weekday := int(day.Weekday())
+		for _, rule := range rules {
+			if rule.StaffID == nil || rule.DayOfWeek != weekday {
+				continue
+			}
+			byStaff[*rule.StaffID] += localMinutesBetween(rule.StartsLocal, rule.EndsLocal)
+		}
+	}
+	return byStaff
+}
+
+// localMinutesBetween returns the minutes between two "HH:MM[:SS]" local times,
+// or zero when the range is empty or malformed.
+func localMinutesBetween(starts, ends string) int {
+	start := parseLocalMinutes(starts)
+	end := parseLocalMinutes(ends)
+	if end <= start {
+		return 0
+	}
+	return end - start
+}
+
+func parseLocalMinutes(hhmm string) int {
+	parts := strings.SplitN(hhmm, ":", 3)
+	if len(parts) < 2 {
+		return 0
+	}
+	hours, err := strconv.Atoi(parts[0])
+	if err != nil {
+		return 0
+	}
+	minutes, err := strconv.Atoi(parts[1])
+	if err != nil {
+		return 0
+	}
+	return hours*60 + minutes
+}
+
 // setupCompletion scores onboarding readiness across five equal-weight checks:
 // brand profile, location, service catalog, staff roster, and schedule rules.
 func setupCompletion(brandName string, locationCount, serviceCount, staffCount, scheduleCount int) int {
diff --git a/apps/backend/internal/bookings/service_test.go b/apps/backend/internal/bookings/service_test.go
index 6f9af30..7a68eee 100644
--- a/apps/backend/internal/bookings/service_test.go
+++ b/apps/backend/internal/bookings/service_test.go
@@ -833,8 +833,15 @@ func TestStaffMetricsAggregatesPerStaff(t *testing.T) {
 	if row.Cancelled != 1 {
 		t.Fatalf("expected 1 cancellation, got %d", row.Cancelled)
 	}
-	if row.UtilizationPercent != 66 {
-		t.Fatalf("expected 66%% utilization, got %d", row.UtilizationPercent)
+	if row.BookedMinutes != 120 {
+		t.Fatalf("expected 120 booked minutes (2×60min confirmed), got %d", row.BookedMinutes)
+	}
+	if row.CapacityMinutes <= 0 {
+		t.Fatalf("expected positive capacity from Mon–Fri 9–17 rules, got %d", row.CapacityMinutes)
+	}
+	expectedUtilization := row.BookedMinutes * 100 / row.CapacityMinutes
+	if row.UtilizationPercent != expectedUtilization {
+		t.Fatalf("expected utilization %d (booked/capacity), got %d", expectedUtilization, row.UtilizationPercent)
 	}
 	if row.RevenueCents != 240000 {
 		t.Fatalf("expected 240000 revenue cents (2×1200 Kč), got %d", row.RevenueCents)
diff --git a/apps/backend/internal/db/bookings.go b/apps/backend/internal/db/bookings.go
index c484e45..9482b6b 100644
--- a/apps/backend/internal/db/bookings.go
+++ b/apps/backend/internal/db/bookings.go
@@ -262,9 +262,9 @@ func (r *PGRepository) GetStaffMetrics(ctx context.Context, tenantID string, sta
 			COUNT(*) FILTER (WHERE b.status = 'cancelled') AS cancellations_count,
 			COUNT(*) FILTER (WHERE b.status = 'confirmed' AND b.ends_at < now()) AS completed_count,
 			COALESCE(
-				ROUND(100.0 * COUNT(*) FILTER (WHERE b.status = 'confirmed') / NULLIF(COUNT(*), 0)),
+				SUM(EXTRACT(EPOCH FROM (b.ends_at - b.starts_at)) / 60) FILTER (WHERE b.status <> 'cancelled'),
 				0
-			)::integer AS utilization_percent,
+			)::integer AS booked_minutes,
 			COALESCE(SUM(s.price_cents) FILTER (WHERE b.status <> 'cancelled'), 0) AS revenue_cents
 		FROM bookings b
 		LEFT JOIN services s ON s.id = b.service_id
@@ -281,7 +281,7 @@ func (r *PGRepository) GetStaffMetrics(ctx context.Context, tenantID string, sta
 	for rows.Next() {
 		var rec StaffMetricsRecord
 		if err := rows.Scan(&rec.StaffID, &rec.BookingsCount, &rec.CancellationsCount,
-			&rec.CompletedCount, &rec.UtilizationPercent, &rec.RevenueCents); err != nil {
+			&rec.CompletedCount, &rec.BookedMinutes, &rec.RevenueCents); err != nil {
 			return nil, err
 		}
 		records = append(records, rec)
diff --git a/apps/backend/internal/db/repository.go b/apps/backend/internal/db/repository.go
index 435421d..50decbc 100644
--- a/apps/backend/internal/db/repository.go
+++ b/apps/backend/internal/db/repository.go
@@ -315,7 +315,7 @@ type StaffMetricsRecord struct {
 	BookingsCount      int
 	CancellationsCount int
 	CompletedCount     int
-	UtilizationPercent int
+	BookedMinutes      int
 	RevenueCents       int64
 }
 
@@ -1806,22 +1806,19 @@ func (r *MemoryRepository) GetStaffMetrics(_ context.Context, tenantID string, s
 		case booking.Status == "cancelled":
 			rec.CancellationsCount++
 		case booking.Status == "confirmed":
-			rec.UtilizationPercent++
 			if booking.EndsAt.Before(time.Now().UTC()) {
 				rec.CompletedCount++
 			}
 		}
-		if booking.Status != "cancelled" && booking.ServiceID != nil {
-			rec.RevenueCents += int64(servicePrices[*booking.ServiceID])
+		if booking.Status != "cancelled" {
+			rec.BookedMinutes += int(booking.EndsAt.Sub(booking.StartsAt).Minutes())
+			if booking.ServiceID != nil {
+				rec.RevenueCents += int64(servicePrices[*booking.ServiceID])
+			}
 		}
 	}
 	records := make([]StaffMetricsRecord, 0, len(byStaff))
 	for _, rec := range byStaff {
-		if rec.BookingsCount == 0 {
-			rec.UtilizationPercent = 0
-		} else {
-			rec.UtilizationPercent = int(float64(rec.UtilizationPercent) / float64(rec.BookingsCount) * 100)
-		}
 		records = append(records, *rec)
 	}
 	sort.SliceStable(records, func(i, j int) bool { return records[i].BookingsCount > records[j].BookingsCount })
diff --git a/apps/backend/internal/domain/models.go b/apps/backend/internal/domain/models.go
index 85664fd..22e1728 100644
--- a/apps/backend/internal/domain/models.go
+++ b/apps/backend/internal/domain/models.go
@@ -560,12 +560,16 @@ type ActivityFeedResponse struct {
 
 // StaffMetric aggregates appointment workload for one staff member over a
 // trailing window. Class bookings carry no staff assignment and are excluded.
+// UtilizationPercent is bookedMinutes / capacityMinutes — booked time against
+// the member's availability-rule capacity in the tenant timezone.
 type StaffMetric struct {
 	StaffID            string `json:"staffId"`
 	DisplayName        string `json:"displayName"`
 	Bookings           int    `json:"bookings"`
 	Completed          int    `json:"completed"`
 	Cancelled          int    `json:"cancelled"`
+	BookedMinutes      int    `json:"bookedMinutes"`
+	CapacityMinutes    int    `json:"capacityMinutes"`
 	UtilizationPercent int    `json:"utilizationPercent"`
 	RevenueCents       int64  `json:"revenueCents"`
 }
diff --git a/apps/backend/internal/export/service.go b/apps/backend/internal/export/service.go
index 383e5a9..3a50116 100644
--- a/apps/backend/internal/export/service.go
+++ b/apps/backend/internal/export/service.go
@@ -5,8 +5,10 @@ import (
 	"encoding/csv"
 	"errors"
 	"io"
+	"strconv"
 	"time"
 
+	"bookra/apps/backend/internal/bookings"
 	"bookra/apps/backend/internal/db"
 	"bookra/apps/backend/internal/domain"
 )
@@ -19,11 +21,12 @@ var utf8BOM = []byte{0xEF, 0xBB, 0xBF}
 const customerPageSize = 500
 
 type Service struct {
-	repo db.Repository
+	repo     db.Repository
+	bookings *bookings.Service
 }
 
-func NewService(repo db.Repository) *Service {
-	return &Service{repo: repo}
+func NewService(repo db.Repository, bookingsService *bookings.Service) *Service {
+	return &Service{repo: repo, bookings: bookingsService}
 }
 
 func (s *Service) tenantFor(ctx context.Context, principal domain.Principal) (db.TenantRecord, error) {
@@ -172,3 +175,126 @@ func (s *Service) WriteCustomersCSV(ctx context.Context, principal domain.Princi
 	}
 	return out.Error()
 }
+
+// WriteStaffReportCSV exports the per-staff performance metrics over a
+// trailing window — the same numbers the dashboard performance panel shows.
+func (s *Service) WriteStaffReportCSV(ctx context.Context, principal domain.Principal, w io.Writer, days int) error {
+	metrics, err := s.bookings.StaffMetrics(ctx, principal, days)
+	if err != nil {
+		if errors.Is(err, bookings.ErrTenantMembership) {
+			return ErrTenantMembership
+		}
+		return err
+	}
+
+	if _, err := w.Write(utf8BOM); err != nil {
+		return err
+	}
+	out := csv.NewWriter(w)
+	defer out.Flush()
+
+	if err := out.Write([]string{
+		"staff", "bookings", "completed", "cancelled",
+		"booked_minutes", "capacity_minutes", "utilization_percent", "revenue_cents",
+	}); err != nil {
+		return err
+	}
+	for _, m := range metrics.Staff {
+		if err := out.Write([]string{
+			m.DisplayName,
+			strconv.Itoa(m.Bookings),
+			strconv.Itoa(m.Completed),
+			strconv.Itoa(m.Cancelled),
+			strconv.Itoa(m.BookedMinutes),
+			strconv.Itoa(m.CapacityMinutes),
+			strconv.Itoa(m.UtilizationPercent),
+			strconv.FormatInt(m.RevenueCents, 10),
+		}); err != nil {
+			return err
+		}
+	}
+	return out.Error()
+}
+
+// WriteServiceReportCSV aggregates appointment bookings per catalog service
+// over a trailing window. Class bookings have no service or price and roll
+// into a final "class sessions" row when present.
+func (s *Service) WriteServiceReportCSV(ctx context.Context, principal domain.Principal, w io.Writer, days int) error {
+	tenant, err := s.tenantFor(ctx, principal)
+	if err != nil {
+		return err
+	}
+	if days <= 0 || days > 365 {
+		days = 30
+	}
+	to := time.Now().UTC()
+	from := to.AddDate(0, 0, -days)
+
+	bookingsList, err := s.repo.ListBookingsByTenantBetween(ctx, tenant.ID, from, to)
+	if err != nil {
+		return err
+	}
+	services, err := s.repo.ListServicesByTenant(ctx, tenant.ID)
+	if err != nil {
+		return err
+	}
+	prices := make(map[string]int, len(services))
+	for _, service := range services {
+		prices[service.ID] = service.PriceCents
+	}
+
+	type aggregate struct {
+		bookings  int
+		cancelled int
+		revenue   int64
+	}
+	byService := make(map[string]*aggregate, len(services))
+	classBookings := 0
+	for _, booking := range bookingsList {
+		if booking.ServiceID == nil {
+			classBookings++
+			continue
+		}
+		agg := byService[*booking.ServiceID]
+		if agg == nil {
+			agg = &aggregate{}
+			byService[*booking.ServiceID] = agg
+		}
+		agg.bookings++
+		if booking.Status == "cancelled" {
+			agg.cancelled++
+		} else {
+			agg.revenue += int64(prices[*booking.ServiceID])
+		}
+	}
+
+	if _, err := w.Write(utf8BOM); err != nil {
+		return err
+	}
+	out := csv.NewWriter(w)
+	defer out.Flush()
+
+	if err := out.Write([]string{"service", "bookings", "cancelled", "revenue_cents"}); err != nil {
+		return err
+	}
+	for _, service := range services {
+		agg := byService[service.ID]
+		if agg == nil {
+			agg = &aggregate{}
+		}
+		if err := out.Write([]string{
+			service.Name,
+			strconv.Itoa(agg.bookings),
+			strconv.Itoa(agg.cancelled),
+			strconv.FormatInt(agg.revenue, 10),
+		}); err != nil {
+			return err
+		}
+	}
+	if classBookings > 0 {
+		if err := out.Write([]string{"class sessions", strconv.Itoa(classBookings), "0", "0"}); err != nil {
+			return err
+		}
+	}
+	return out.Error()
+}
diff --git a/apps/backend/internal/export/service_test.go b/apps/backend/internal/export/service_test.go
index 45a7ab0..2c22442 100644
--- a/apps/backend/internal/export/service_test.go
+++ b/apps/backend/internal/export/service_test.go
@@ -8,12 +8,17 @@ import (
 	"testing"
 	"time"
 
+	"bookra/apps/backend/internal/bookings"
 	"bookra/apps/backend/internal/db"
 	"bookra/apps/backend/internal/domain"
 )
 
 var demoPrincipal = domain.Principal{Subject: "demo-owner", Role: "owner"}
 
+func newTestService(repo *db.MemoryRepository) *Service {
+	return NewService(repo, bookings.NewService(repo, nil, "http://localhost:3000"))
+}
+
 const demoTenantID = "5d6b3551-0a3e-4b86-bdf0-e9df20a47148"
 
 func readCSV(t *testing.T, buf *bytes.Buffer) [][]string {
@@ -50,7 +55,7 @@ func TestWriteBookingsCSVResolvesLabelsAndEscapes(t *testing.T) {
 	}
 
 	var buf bytes.Buffer
-	svc := NewService(repo)
+	svc := newTestService(repo)
 	from := time.Now().Add(-time.Hour)
 	to := time.Now().Add(72 * time.Hour)
 	if err := svc.WriteBookingsCSV(context.Background(), demoPrincipal, &buf, from, to); err != nil {
@@ -96,7 +101,7 @@ func TestWriteBookingsCSVRangeExcludesOutOfWindow(t *testing.T) {
 	}
 
 	var buf bytes.Buffer
-	svc := NewService(repo)
+	svc := newTestService(repo)
 	from := time.Now().Add(-time.Hour)
 	to := time.Now().Add(24 * time.Hour) // far-future booking outside
 	if err := svc.WriteBookingsCSV(context.Background(), demoPrincipal, &buf, from, to); err != nil {
@@ -112,7 +117,7 @@ func TestWriteBookingsCSVRangeExcludesOutOfWindow(t *testing.T) {
 func TestWriteCustomersCSVPagesAndStrips(t *testing.T) {
 	repo := db.NewMemoryRepository()
 	var buf bytes.Buffer
-	svc := NewService(repo)
+	svc := newTestService(repo)
 	if err := svc.WriteCustomersCSV(context.Background(), demoPrincipal, &buf); err != nil {
 		t.Fatalf("write csv: %v", err)
 	}
@@ -136,7 +141,7 @@ func TestWriteCustomersCSVPagesAndStrips(t *testing.T) {
 
 func TestExportRequiresMembership(t *testing.T) {
 	repo := db.NewMemoryRepository()
-	svc := NewService(repo)
+	svc := newTestService(repo)
 	var buf bytes.Buffer
 	err := svc.WriteCustomersCSV(context.Background(), domain.Principal{Subject: "nobody"}, &buf)
 	if err != ErrTenantMembership {
@@ -147,3 +152,96 @@ func TestExportRequiresMembership(t *testing.T) {
 	}
 }
 
+
+func TestWriteStaffReportCSV(t *testing.T) {
+	repo := db.NewMemoryRepository()
+	serviceID := "d5d76a61-3d49-467c-8dd4-bf61ee754e39"
+	staffID := "6936c444-c7d0-4a7d-b596-a9b72d2f4fc0"
+	now := time.Now().UTC()
+	seed := func(status string, offsetHours int) {
+		_, err := repo.CreateBooking(context.Background(), db.CreateBookingParams{
+			TenantID:      demoTenantID,
+			ServiceID:     &serviceID,
+			StaffID:       &staffID,
+			CustomerName:  "Report Customer",
+			CustomerEmail: "report@example.com",
+			StartsAt:      now.Add(time.Duration(offsetHours) * time.Hour),
+			EndsAt:        now.Add(time.Duration(offsetHours+1) * time.Hour),
+			Status:        status,
+			Reference:     "BK-REP-" + status,
+		})
+		if err != nil {
+			t.Fatalf("seed booking: %v", err)
+		}
+	}
+	seed("confirmed", -5)
+	seed("confirmed", -20)
+	seed("cancelled", -30)
+
+	var buf bytes.Buffer
+	svc := newTestService(repo)
+	if err := svc.WriteStaffReportCSV(context.Background(), demoPrincipal, &buf, 30); err != nil {
+		t.Fatalf("staff report csv: %v", err)
+	}
+	records := readCSV(t, &buf)
+	if len(records) != 2 {
+		t.Fatalf("expected header + 1 staff row, got %d rows", len(records))
+	}
+	row := records[1]
+	if row[0] != "Demo Stylist" {
+		t.Fatalf("expected staff name, got %q", row[0])
+	}
+	if row[1] != "3" || row[2] != "2" || row[3] != "1" {
+		t.Fatalf("expected bookings=3 completed=2 cancelled=1, got %v", row[1:4])
+	}
+	if row[4] != "120" {
+		t.Fatalf("expected 120 booked minutes, got %q", row[4])
+	}
+	if row[7] != "240000" {
+		t.Fatalf("expected 240000 revenue cents, got %q", row[7])
+	}
+}
+
+func TestWriteServiceReportCSV(t *testing.T) {
+	repo := db.NewMemoryRepository()
+	serviceID := "d5d76a61-3d49-467c-8dd4-bf61ee754e39"
+	sessionID := "4bf74c12-44dd-45ca-86bb-b104f16f2435"
+	now := time.Now().UTC()
+	seed := func(service *string, session *string, status string, ref string) {
+		_, err := repo.CreateBooking(context.Background(), db.CreateBookingParams{
+			TenantID:       demoTenantID,
+			ServiceID:      service,
+			ClassSessionID: session,
+			CustomerName:   "Svc Customer",
+			CustomerEmail:  "svc@example.com",
+			StartsAt:       now.Add(-5 * time.Hour),
+			EndsAt:         now.Add(-4 * time.Hour),
+			Status:         status,
+			Reference:      ref,
+		})
+		if err != nil {
+			t.Fatalf("seed booking: %v", err)
+		}
+	}
+	seed(&serviceID, nil, "confirmed", "BK-SVC-1")
+	seed(&serviceID, nil, "cancelled", "BK-SVC-2")
+	seed(nil, &sessionID, "confirmed", "BK-SVC-3")
+
+	var buf bytes.Buffer
+	svc := newTestService(repo)
+	if err := svc.WriteServiceReportCSV(context.Background(), demoPrincipal, &buf, 30); err != nil {
+		t.Fatalf("service report csv: %v", err)
+	}
+	records := readCSV(t, &buf)
+	if len(records) != 3 {
+		t.Fatalf("expected header + service row + class row, got %d rows", len(records))
+	}
+	svcRow := records[1]
+	if svcRow[0] != "Signature treatment" || svcRow[1] != "2" || svcRow[2] != "1" || svcRow[3] != "120000" {
+		t.Fatalf("unexpected service row: %v", svcRow)
+	}
+	classRow := records[2]
+	if classRow[0] != "class sessions" || classRow[1] != "1" {
+		t.Fatalf("unexpected class row: %v", classRow)
+	}
+}
diff --git a/apps/backend/openapi/bookra.openapi.yaml b/apps/backend/openapi/bookra.openapi.yaml
index e46b493..6322a90 100644
--- a/apps/backend/openapi/bookra.openapi.yaml
+++ b/apps/backend/openapi/bookra.openapi.yaml
@@ -1531,6 +1531,60 @@ paths:
                 type: string
         "404":
           description: Tenant membership not found
+  /v1/export/staff-report.csv:
+    get:
+      tags: [Export]
+      operationId: exportStaffReportCsv
+      security:
+        - bearerAuth: []
+      summary: Export per-staff performance report as CSV
+      description: >-
+        Summarized per-staff metrics — bookings, completed, cancelled, booked
+        and capacity minutes, capacity-based utilization, revenue — over a
+        trailing window. Same aggregation as `GET /v1/metrics/staff`.
+      parameters:
+        - name: days
+          in: query
+          schema:
+            type: integer
+            default: 30
+            maximum: 365
+      responses:
+        "200":
+          description: CSV file download
+          content:
+            text/csv:
+              schema:
+                type: string
+        "404":
+          description: Tenant membership not found
+  /v1/export/service-report.csv:
+    get:
+      tags: [Export]
+      operationId: exportServiceReportCsv
+      security:
+        - bearerAuth: []
+      summary: Export per-service booking report as CSV
+      description: >-
+        Bookings, cancellations, and revenue aggregated per catalog service
+        over a trailing window. Class bookings roll into a final
+        "class sessions" row when present.
+      parameters:
+        - name: days
+          in: query
+          schema:
+            type: integer
+            default: 30
+            maximum: 365
+      responses:
+        "200":
+          description: CSV file download
+          content:
+            text/csv:
+              schema:
+                type: string
+        "404":
+          description: Tenant membership not found
   /v1/public/calendar/{token}:
     get:
       tags: [Calendar]
@@ -2219,7 +2273,7 @@ components:
           description: Caller's read cursor; absent until the first mark-read
     StaffMetric:
       type: object
-      required: [staffId, displayName, bookings, completed, cancelled, utilizationPercent, revenueCents]
+      required: [staffId, displayName, bookings, completed, cancelled, bookedMinutes, capacityMinutes, utilizationPercent, revenueCents]
       properties:
         staffId:
           type: string
@@ -2232,9 +2286,15 @@ components:
           type: integer
         cancelled:
           type: integer
+        bookedMinutes:
+          type: integer
+          description: Sum of non-cancelled booking durations in the window
+        capacityMinutes:
+          type: integer
+          description: Sum of the member's availability-rule minutes across the window, evaluated on local dates in the tenant timezone
         utilizationPercent:
           type: integer
-          description: Share of bookings that stayed confirmed, 0-100
+          description: bookedMinutes / capacityMinutes as a percentage; 0 when the member has no availability rules
         revenueCents:
           type: integer
           format: int64
diff --git a/apps/frontend/src/routes/dashboard/services-page.tsx b/apps/frontend/src/routes/dashboard/services-page.tsx
index 273c633..148c446 100644
--- a/apps/frontend/src/routes/dashboard/services-page.tsx
+++ b/apps/frontend/src/routes/dashboard/services-page.tsx
@@ -3,6 +3,7 @@ import { apiClient } from "../../lib/api-client";
 import { Input } from "../../components/ui/input";
 import { PlusIcon, ScissorsIcon, Trash2Icon, EditIcon, ClockIcon } from "../../components/dashboard/icons";
 import { DashboardLayout, useDashboardData } from "./layout";
+import { ExportCsvButton } from "../../components/dashboard/export-csv-button";
 
 interface ServiceForm {
   name: string;
@@ -122,7 +123,10 @@ function ServicesPage() {
           <h1 class="text-2xl sm:text-3xl font-bold text-ink font-display">{data.i18n.t("dashboard.services")}</h1>
           <p class="text-ink-muted mt-1">{resolvedServices().length} {data.i18n.t("dashboard.services.subtitle")}</p>
         </div>
-        <button onClick={openCreate} class="btn-primary text-sm shrink-0"><PlusIcon /> {data.i18n.t("dashboard.service.add")}</button>
+        <div class="flex items-center gap-2 shrink-0">
+          <ExportCsvButton path="/v1/export/service-report.csv?days=30" filename="bookra-service-report.csv" token={data.token} />
+          <button onClick={openCreate} class="btn-primary text-sm shrink-0"><PlusIcon /> {data.i18n.t("dashboard.service.add")}</button>
+        </div>
       </div>
 
       <div class="surface-card overflow-hidden">
diff --git a/apps/frontend/src/routes/dashboard/staff-page.tsx b/apps/frontend/src/routes/dashboard/staff-page.tsx
index 509292d..e281d04 100644
--- a/apps/frontend/src/routes/dashboard/staff-page.tsx
+++ b/apps/frontend/src/routes/dashboard/staff-page.tsx
@@ -4,6 +4,7 @@ import { Input } from "../../components/ui/input";
 import { Select } from "../../components/ui/select";
 import { PlusIcon, UsersIcon, Trash2Icon, EditIcon, SparklesIcon, MapPinIcon } from "../../components/dashboard/icons";
 import { DashboardLayout, useDashboardData } from "./layout";
+import { ExportCsvButton } from "../../components/dashboard/export-csv-button";
 
 interface StaffForm {
   displayName: string;
@@ -62,9 +63,9 @@ function StaffPage() {
       if (bearer.startsWith("demo.")) {
         return {
           staff: [
-            { staffId: "st1", displayName: "Petra M.", bookings: 12, completed: 9, cancelled: 1, utilizationPercent: 92, revenueCents: 1440000 },
-            { staffId: "st2", displayName: "Lucie K.", bookings: 8, completed: 5, cancelled: 2, utilizationPercent: 63, revenueCents: 960000 },
-            { staffId: "st3", displayName: cs() ? "Martin Hájek" : "Martin Hajek", bookings: 0, completed: 0, cancelled: 0, utilizationPercent: 0, revenueCents: 0 },
+            { staffId: "st1", displayName: "Petra M.", bookings: 12, completed: 9, cancelled: 1, bookedMinutes: 9300, capacityMinutes: 10080, utilizationPercent: 92, revenueCents: 1440000 },
+            { staffId: "st2", displayName: "Lucie K.", bookings: 8, completed: 5, cancelled: 2, bookedMinutes: 6350, capacityMinutes: 10080, utilizationPercent: 63, revenueCents: 960000 },
+            { staffId: "st3", displayName: cs() ? "Martin Hájek" : "Martin Hajek", bookings: 0, completed: 0, cancelled: 0, bookedMinutes: 0, capacityMinutes: 10080, utilizationPercent: 0, revenueCents: 0 },
           ],
         };
       }
@@ -73,6 +74,9 @@ function StaffPage() {
     },
   );
 
+  const formatHours = (minutes: number) =>
+    minutes >= 60 ? `${Math.round(minutes / 60)} h` : `${minutes} min`;
+
   const formatRevenue = (cents: number) =>
     new Intl.NumberFormat(cs() ? "cs-CZ" : "en-US", {
       style: "currency",
@@ -192,7 +196,10 @@ function StaffPage() {
         <div class="surface-card p-6">
           <div class="flex items-baseline justify-between gap-4 mb-5">
             <h2 class="text-lg font-semibold text-ink font-display">{data.i18n.t("dashboard.staff.performance")}</h2>
-            <span class="text-xs text-ink-subtle">{data.i18n.t("dashboard.staff.performanceWindow")}</span>
+            <div class="flex items-center gap-3">
+              <span class="text-xs text-ink-subtle">{data.i18n.t("dashboard.staff.performanceWindow")}</span>
+              <ExportCsvButton path="/v1/export/staff-report.csv?days=30" filename="bookra-staff-report.csv" token={data.token} />
+            </div>
           </div>
           <div class="divide-y divide-border/60">
             <For each={metrics()!.staff}>
@@ -215,6 +222,7 @@ function StaffPage() {
                     <div>
                       <p class="text-xs text-ink-subtle">{data.i18n.t("dashboard.kpi.utilization")}</p>
                       <p class="text-lg font-semibold text-accent tabular-nums">{m.utilizationPercent}%</p>
+                      <p class="text-[10px] text-ink-subtle tabular-nums">{formatHours(m.bookedMinutes)} / {formatHours(m.capacityMinutes)}</p>
                     </div>
                     <div>
                       <p class="text-xs text-ink-subtle">{data.i18n.t("dashboard.staff.revenue")}</p>
diff --git a/packages/api-client/src/generated/types.ts b/packages/api-client/src/generated/types.ts
index 8ac0515..60e3fe5 100644
--- a/packages/api-client/src/generated/types.ts
+++ b/packages/api-client/src/generated/types.ts
@@ -724,6 +724,46 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/v1/export/service-report.csv": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Export per-service booking report as CSV
+         * @description Bookings, cancellations, and revenue aggregated per catalog service over a trailing window. Class bookings roll into a final "class sessions" row when present.
+         */
+        get: operations["exportServiceReportCsv"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/v1/export/staff-report.csv": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Export per-staff performance report as CSV
+         * @description Summarized per-staff metrics — bookings, completed, cancelled, booked and capacity minutes, capacity-based utilization, revenue — over a trailing window. Same aggregation as `GET /v1/metrics/staff`.
+         */
+        get: operations["exportStaffReportCsv"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/v1/internal/jobs/reminders/dispatch": {
         parameters: {
             query?: never;
@@ -1603,8 +1643,12 @@ export interface components {
             tenantId: string;
         };
         StaffMetric: {
+            /** @description Sum of non-cancelled booking durations in the window */
+            bookedMinutes: number;
             bookings: number;
             cancelled: number;
+            /** @description Sum of the member's availability-rule minutes across the window, evaluated on local dates in the tenant timezone */
+            capacityMinutes: number;
             completed: number;
             displayName: string;
             /**
@@ -1614,7 +1658,7 @@ export interface components {
             revenueCents: number;
             /** Format: uuid */
             staffId: string;
-            /** @description Share of bookings that stayed confirmed, 0-100 */
+            /** @description bookedMinutes / capacityMinutes as a percentage; 0 when the member has no availability rules */
             utilizationPercent: number;
         };
         StaffMetricsResponse: {
@@ -3555,6 +3599,64 @@ export interface operations {
             };
         };
     };
+    exportServiceReportCsv: {
+        parameters: {
+            query?: {
+                days?: number;
+            };
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description CSV file download */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "text/csv": string;
+                };
+            };
+            /** @description Tenant membership not found */
+            404: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content?: never;
+            };
+        };
+    };
+    exportStaffReportCsv: {
+        parameters: {
+            query?: {
+                days?: number;
+            };
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description CSV file download */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "text/csv": string;
+                };
+            };
+            /** @description Tenant membership not found */
+            404: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content?: never;
+            };
+        };
+    };
     dispatchReminderJobs: {
         parameters: {
             query?: never;
diff --git a/project.md b/project.md
index 29b1ed7..e97a8fc 100644
--- a/project.md
+++ b/project.md
@@ -195,6 +195,14 @@
   - dropdown derives per-item read state from `createdAt <= readAt` — only post-cursor events carry the unread dot; per-item clicks still mark locally for the session; the billing/trial nag stays session-scoped (state badge, not an event)
   - verified live: 3 unread → mark → 0 → new booking → exactly 1 unread; browser-confirmed the badge and dimming persist across reload; focused tests cover cursor lifecycle and the reminder event
   - remaining: live staging validation on Neon + pgx repository path
+- `[done/partial]` Milestone 28: Reporting phase — capacity utilization + report exports
+  - utilization is now capacity-based: `bookedMinutes` (sum of non-cancelled booking durations) over `capacityMinutes` (sum of the member's availability-rule minutes across the window, evaluated on local calendar dates in the tenant timezone); the old confirmed-share measure was honest about cancellations but not workload
+  - `StaffMetric` exposes `bookedMinutes`/`capacityMinutes` so the basis is inspectable; the performance panel shows "booked h / capacity h" under the percentage
+  - export service now takes `bookings.Service` — `WriteStaffReportCSV` reuses `StaffMetrics` directly, no re-aggregation
+  - `GET /v1/export/staff-report.csv?days=` — per-staff summary rows; `GET /v1/export/service-report.csv?days=` — bookings/cancelled/revenue per catalog service, zero-filled, class bookings roll into a "class sessions" row; `days` normalizes like the metrics endpoint (default 30, max 365)
+  - `ExportCsvButton` on the staff Performance panel and the services page header
+  - verified live: staff report shows 4/3/1, 180/10560 minutes, 1% utilization, 3 600 Kč; service report aggregates correctly; browser download produced the real file; focused tests cover both reports and the capacity relationship
+  - remaining: live staging validation on Neon + pgx repository path
 
 ## Overview
 Bookra is a Czech-first booking SaaS for small local service businesses. It targets salons, massage therapists, small clinics, repair shops, and small studios/clubs that need a simple public booking flow, internal schedule management, reminders, and basic business reporting without becoming a full ERP.
@@ -448,8 +456,8 @@ Shortlist of worthwhile directions once v1 stabilizes — kept deliberately smal
 - **Recurring class schedules**: templates currently schedule sessions one at a time; a weekly recurrence rule with per-session overrides would cut setup time for studios.
 - **Booking notes intake**: structured intake fields per service (e.g. "first visit?", "injuries?") instead of the single free-text notes field — still schema-light.
 - **Browser push notifications**: M27 persists read state and the feed covers deliveries; Web Push (service worker + VAPID) would notify owners about new bookings without keeping the dashboard open — defer until a concrete request, email already covers off-site reach.
-- **Capacity-based utilization**: M26 measures utilization as the confirmed share of bookings; a truer measure compares booked minutes against each member's working-hours rules — needs availability-rule integration in the metrics query.
-- **Report-style exports**: M25 shipped raw row exports; a summarized report (per-staff metrics, revenue by service, period comparisons) can reuse `GetStaffMetrics`-style aggregation once the metric set stabilizes.
+- **Service performance panel**: M28's service-report aggregation could surface in the dashboard (revenue by service, top performers) once the metric set proves stable — the CSV is the probe.
+- **Scheduled report delivery**: period-end exports emailed automatically (cron + existing mail transport) instead of manual downloads — pairs naturally with M28's report endpoints.
 
 ## Product Principles
 - calm, premium, structured UX